How To Return An Item

Your item must be in its original, unused condition to be returned, unless there is a manufacturer defect. Please return the item within 30 days of your purchase. 

1.  Please email support@urbanrevolution.com.au to request a refund with reference to your order number.
2.  Mail your returned item to:
Urban Revolution Australia
Return - [Order Number]
284 Albany Hwy
Victoria Park WA 6100
3.  Include in your package a signed letter stating the reason for your return.
4.  Once we have received and inspected your returned item, we will send you an email to notify you that we have received your item and let you know if the return can be accepted. 

    Return Exceptions

    Some items can not be returned. These include gift cards and some health and personal care items.  Merchandise that has been worn, used, or altered will not be accepted for return or exchange.  Sale items can only be returned if they are defective or damaged.

    Restocking Fee and Shipping Cost

    We reserve the right to charge a 10% restocking fee for returns, this will be deducted from your refund. We can not refund the original shipping costs. 

    Exchanges

    You will not be subject to a restocking fee though will need to pay for shipping costs.

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