Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.
1. Please email support@urbanrevolution.com.au to request a refund with reference to your order number.
2. Mail your returned item to:
Urban Revolution Australia
Return - [Order Number]
134 Oats St
Carlisle WA 6101
3. Include in your package a signed letter stating the reason for your return.
4. Once we have received and inspected your returned item, we will send you an email to notify you that we have received your item and let you know if the return can be accepted.
Some items can not be returned. These include gift cards and some health and personal care items.
Merchandise that has been worn, used, or altered will not be accepted for return or exchange.
Sale items can only be returned if they are defective or damaged
All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping that you paid on the order.
You will not be subject to a restocking fee in this case, but you still will have to pay for the return shipping.
If we are not able to fulfil your online order due to out of stock products, an undesirable restock wait time, a product is no longer available by a supplier, you change your mind before the order has been fulfilled, a product pricing mistake, or other reasonable reasons, you will be refunded in full to the same payment method used to pay for the order.
